Community management workshop take two

In celebration of the annual Community Manager Appreciation Day coming up on 23 January and after a pretty amazing sell-out 30-person event last November, I’m going to be running another workshop to discuss current happenings in community management. I’m off to San Francisco on the 9 February again so am hoping Tuesday 7 February date suits people!

I really enjoyed the discussion we had on the night so thanks to those who came to the first workshop and yes, an email will be coming your way shortly with some follow-up material! It was also great to get a feel of the level and background of the audience. Most of the people in the room were senior full-time social media and community managers working across a mix of government, non-profit, retail, academia, enterprise, startups and small biz. Nadia from ElliotOwl did a write-up of the event, which you can check out here. There’s also some lovely feedback below, which might help convince you to come hang with me at the next event. :)

The workshop’s agenda can be viewed here and will cover both strategical big-picture stuff and detail-oriented tools and tips. I also include some of the research I did in my master’s thesis so there’s deep insights, stats and charts involved too.

To RSVP and book your ticket, please head over to Eventbrite: http://communitymanagementworkshop2.eventbrite.com

Thanks and hope you can make it!

Kate

Community management workshop

EDIT: I’m running another workshop on Tuesday 7 February!

I’ve got a backlog of posts to come including a new Startups to Watch list, some thoughts on location transience and more info on my new project but for now, I wanted to share a workshop happening later this month.

After a whirlwind few years of managing social media communities in the publishing (or ‘audiences’ as the industry can’t stop referring to it) and travel arenas, I’m keen to share my learnings. Especially since the title seems to be popping up a lot of late. I particularly want to discuss the findings from my Grand Tour this year and what’s happening in the innovation and startup clusters of major cities from a community standpoint. The workshop will run for three hours and will cover changes in social media and online communities in recent times and what leading brands, especially in the startup and small business arenas (such as Airbnb and Instagram), are doing well. The full info is included below. Check it out.

In a collaborative setting, you’ll discuss:
  • What community managers are tasked with day-to-day
  • What role do community managers play in marketing and broader business goals
  • What skillsets do community managers need to have and develop
  • How to manage the blurring lines between personal and professional
  • How community management is moving beyond the days of forum moderation
  • Techniques for switching off (a rarity for CMs!)
  • Short- and long-term community engagement
  • The importance of vision, agility and getting things done
  • The role of offline in growing online
  • A case study about growing a community from scratch
  • Who are the community managers in Australia
  • Resources and networks for community managers
  • Who is hiring in Australia
  • Opportunities for consulting- and freelance-based work
  • What are renumeration expectations in client-side and agency settings

Who should attend:

  • Professional community managers and social media peeps looking to further their knowledge and awareness
  • Individuals interested in working in community management and social media
  • Individuals keen on building the local community management community (double c’ whammy!)
  • Entrepreneurs keen on exploring how to build community around their brand or product
  • Learning geeks who couldn’t think of anything more fun to do on a Monday night

This event will first run face-to-face in Melbourne’s CBD (venue TBC) with the chance to take it to Sydney in early 2012.

The attendee fee basically covers the cost of the venue and putting the content together. I was thinking we could get dinner or drinks afterwards if people aren’t too tired!

Sound interesting/applicable? Book over at Eventbrite!

http://communitymanagementworkshop.eventbrite.com

Thanks and hope you can make it!

Kate

Social recruitment practices

I was recently quoted in the print and online versions of The Age and SMH on social media and recruitment. The article sprouted much conversation after its release – including a healthy debate on my Facebook status after I shared the link.

I’ve included an excerpt of the article below – would love to hear your thoughts.

In an age of oversharing online and with a third of the Australian population on Facebook, many recruiters and companies cannot resist the temptation to screen potential candidates via social media.

In the US, employers have taken their screening one step further, with reports employers have asked job candidates to log in to their Facebook page during the interview.

Employers were interested in looking beyond a person’s resume, said Kate Kendall, who specialises in recruitment via social media.

”You can’t rely solely on your CV any more,” Ms Kendall said.

”Companies are more interested in a holistic view of who they are hiring. You can’t really try and hide.”

Ms Kendall said she did a Google search on a strong candidate for an IT position and discovered a Twitter reference to him smoking marijuana.

”While he still got the job, that’s not something he’d actively put on a cover letter or resume,” Ms Kendall said.

The rest of the piece continues here:

http://www.theage.com.au/technology/technology-news/job-hunters-hired-and-rejected-by-the-facebook-20110101-19cmd.html

This is smart

LinkedIn recently sent me this smart piece of email marketing. A few people I chatted to in the last week also mentioned it so I thought I’d scrapbook it here.

Simplicity: tick. People: tick. Curiosity: tick. Consumable: tick. Timely: tick. Clickable: tick.

US trip by the stats

HQs visited: 11

Google (Mountain View “Googleplex“)
Microsoft (Mountain View and Redmond)
Pixar
Flickr
Cheezburger
Survey Monkey
Klout
Airbnb
Chomp
Whrrl

Events attended: 16

Geo-Loco Conference
SF Startup Weekend – Mobile
Women 2.0 Founder Friday
Hacks and Hackers – Facebook and the news: Making journalism social
VLAB & DFJ: How I Pivoted to Success Through Effective Iteration and Innovation
Cerebrate Silicon Valley
Girls Gotta Do Business: The Rising Force of Women Entrepreneurs
Women 2.0 Summer Lab Pitches
Mobile Monday New York
NYC Internet Marketing Meetup
Craigslist Foundation Boot Camp 2010
SF/SV Social Media Club tweetup with David Meerman Scott
140 Character Conf
Kate Kendell at Commonwealth Club
Hops & Chops Seattle
San Francisco Nightowls Meetup

Founders met: 17

Chum.ly
Cheezburger
CoTweet
Y Combinator
Open Culture
Social Media Club
101in365
StartupDigest
Precision Polling
Plurchase
Women 2.0
Happy About
Memetales
Meylah
iCharts
Origany
Foodably
And everyone else who I knew already!

Fan-struck status upon meeting: 3

Marissa Mayer
Paul Graham
Robert Scoble

Coworking spaces checked out: 6

Kicklabs
Citizen Space
Dogpatch Labs
True Ventures
Noisebridge
pariSoma Innovation Loft

Photos taken: 441

Cities visited: 3

San Francisco
New York
Seattle

High tea venues reviewed: 5

The Plaza
The Russian Tea Room
The Palace
Crown & Crumpet
Lovejoy’s Tea Room

Flights boarded: 9

Vintage dresses purchased: 9

Live sports watched: 2

Baseball
Roller Derby

Universities visited: 3

Stanford
UC Berkeley
California College of the Arts

Cinema visits: 2

Eat, Pray, Love (first movie by myself!)
Exit Through The Gift Shop – A Banksy Film

Apple Store visits: 6

San Francisco
Fifth Avenue, New York
Palo Alto (Steve’s local)

Mission burritos consumed: too many

Amazing new friendships: uncountable (but includes)

Jenn
Maya
Lindsey
Jessica
Amelia
Heather
Tim and Trudy
Lindsay
Kate
Nancy

A great two months well spent. :-)

How to organise your own meetup

2010 is certainly turning out to be the year of the meetup – particularly in Australia. If you’re a little unsure of what a ‘meetup’ actually is or involves, taking the literal meaning: a face-to-face encounter/connection from your average dictionary sheds the obvious light. Basically, it’s a gathering of people who come together to connect over a shared cause or passion – or even just for social purposes. Often attendees have never met each other before and usually there isn’t a charge for attending.

For those interested in starting a meetup of their own, I thought I would share some of my insights and advice from experience. Believe me, it’s very easy to start a meetup – the net is an amazing facilitator and there are practically no barriers to entry. The difficult part is running a meetup consistently over an extended period of time, offering unique experiences in a cluttered space and championing people to keep on coming back. There are a lot of organisers around Melbourne that do these things very well!

So, without further ado:

10 Meetup Organising Tips

1. First of all, starting a meetup is often the logical and organic progression of discovering a want or need that isn’t currently being met in your local area. Do you want to hang out with a bunch of people who knit? Do you want to swap comics? Do you want to chat business techniques with other freelancers? Do you want to meditate with others? Find the area you’re passionate about as your starting point. If you start your meetup for any other reason (e.g. self promotion or making money), people will see through it and are likely to not go along.

2. Research, research, research! Once you have your idea, check there’s not already a group out there doing exactly the same thing. I’ve witnessed people double up countless times because they didn’t research properly and it’s always better to work together than fragment further. This will also save a lot of time and energy in the long-term.

3. If you want to launch a ‘competing’ meetup – don’t! Well, that’s not always true… unless the pre-existing meetup is being poorly organised or isn’t servicing particular localities within your city/area – go for it! Often offshoots spring from the original meetup because the demand increases or the commute is too great for some attendees. This is completely natural and fine.

4. Build a community online first. As obvious as this sounds, to host a meetup – you need people! You need to find these people, connect with them and reach out to them with the idea of getting together offline. Don’t just whack a date in an online event program without building the community first. You need to breed and seed!

5. Use your tools wisely and don’t be tool myopic. By tools, I mean the tactical execution of media channels used – largely social networks. I recommend using a variety of them to reach your community. As hard as it may be to believe, there are a lot of people who don’t use Twitter, Facebook or even the web in general! Consider your audience – for instance, if you want to start a hiking or walking group, try reaching out in your local community newspapers or noticeboards first. Then encourage the group to communicate via online channels.

Some quick alternative resources = Meetup.comGoogle Groups, Eventbrite, PBWorks, Yammer, Qlubb, my connect communities (a Vicnet initiative), Doodle, Amiando, group emails plus many more.

6. Make your meetup regular! Of course, you’re welcome to meetup only once but the real benefit of holding a meetup is to allow people to build amazing, ongoing relationships. This takes time and repeat encounters.

7. Have good intentions. I mentioned this briefly before, but starting and running a meetup is done on sweat equity – on passion. You’re welcome to make a meetup sustainable by charging an attendee fee if you have costs, but it’s rare that your community will allow you to monetise them for your gain. Especially without their knowledge or consent. If you want to make an income, consider running more of what I’d call ‘monologue’ style events. You provide a good or service to your audience that they deem valuable enough to pay for. As meetups are often about the ‘dialogue’ between group members, the value proposition is dispersed and therefore not necessarily owned by anyone.

8. Be inclusive! Successful meetups are open. Successful meetups want new attendees. Successful meetups want to expand their community. It’s amazing what effect the simple phrases: “all welcome” and “open invite” can have an a person. I’ve often not joined a meetup group or attended an event, because I felt the ethos was too exclusive. If you want to hang out with a group of mates – don’t promote the meetup or even call it a meetup for that matter!

9. Attend your meetup consistently. A no brainer, but if you can’t find the time or energy to attend yourself – why would anyone else?

10. Experiment with the style and frequency. Socialmelb started off with a weekly coffee, however many couldn’t attend… cough… hated the early mornings. So, we then started doing monthly dinners and are now trialling weekly after-work drinks. We also joined forces with Mashable for Worldwide Social Media Day, which saw 160 Melburnians come out from their winter caves.

Above all, have fun and be grateful for the opportunity to connect with awesome, like-minded people.

I hope to see you at your meetup sometime soon.

Kate

A city and its people: London in timelapse

I am, you are, we are information sponges…

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